I personally classify our monthly projects into a variety of packages, ensuring they are a perfect fit for your specific requirements and budget. I understand that each of my clients has unique needs, and I am dedicated to offering a range of flexible options to accommodate those needs. Whether you need minimal assistance or a full-time assistant, I have the right package for you.
Starting from just five hours a month, I design these packages to cater to a wide range of needs. I believe in providing you with choices that perfectly align with your goals and constraints. By offering different packages, I aim to give you the freedom to select the level of support that best suits your individual objectives.
To explore all the available packages in detail, you can conveniently download and view them here. This way, you can easily compare the features and benefits of each package, allowing you to make an informed decision that aligns with your specific requirements.
In addition to the packages, I also offer a Pay as You Go Plan, which provides the ultimate flexibility in utilizing my services. With this plan, you have the freedom to engage my assistance whenever you need it. Whether it's for a single hour, a specific project, or on an ongoing basis, the choice is entirely yours.
Furthermore, I understand that different payment models work for different clients. That's why I give you the option to pay per hour, per project, per package, or even opt for a monthly retainer. This way, you can select the payment method that aligns with your preferences and financial situation.
As your dedicated service provider, I am committed to delivering exceptional support tailored to your needs. I ensure a seamless and convenient experience throughout our collaboration, with the ultimate goal of helping you achieve success in your projects.
Systems
As much as I would love to possess knowledge about every cloud-based system out there, the reality is that with the vast number of options available, it's simply not feasible. Therefore, there might be instances where I may request clients to provide training on their specific systems. By doing so, I can become an extension of your own team, adapting to the unique tools and processes you employ.
I understand that each organization has its own set of preferred cloud-based systems and workflows, and I am committed to seamlessly integrating into your existing infrastructure. By familiarizing myself with your specific systems through the training you provide, I can optimize my support and deliver the highest level of assistance possible.
Over time, as I gain proficiency in working with various platforms, I can become a valuable asset to your team, capable of navigating and leveraging the specific tools you utilize. This collaborative approach allows for a more efficient and productive working relationship, ensuring that I can contribute effectively to your projects and objectives.
Submitting work
To initiate work requests, I kindly request that you reach out to me initially by phone or email. Following our initial contact, it is important to establish a written contract between both parties to ensure clarity and mutual understanding.
Upon receiving your email submission, I am committed to acknowledging it within one hour during my standard business hours from Monday to Friday. This timely response ensures that we can promptly begin discussing your requirements and move forward with the necessary arrangements.
In your submission, please provide an outline of the work to be done. This allows me to assess the scope of the project and provide a rough estimate of the time and rates involved. By having this information upfront, we can ensure transparency and align our expectations from the outset.
I value effective communication and strive to provide a seamless experience throughout our collaboration. By following these initial steps, we can establish a solid foundation for our working relationship and ensure that your needs are met efficiently and effectively.
Payments
For Ongoing Contracts, retainers are payable in advance for a 30-day period. At the end of each month, invoices will be submitted for the upcoming month's retainer.
Please note that hours included in the retainer do not roll over from month to month. It is important to utilize the allotted hours within the specified month to maximize the value of the retainer.
All payments, including retainers and any additional services beyond the retainer, are due upon receipt of the invoice. Prompt payment ensures a smooth financial process and enables us to continue providing uninterrupted service.
I strive to establish clear and fair payment terms, ensuring that retainers are paid in advance and that clients fully utilize the allocated hours within each month. This approach helps us maintain a transparent and efficient working relationship.
Work Completion
The completion timescale for each project will be determined on an individual basis and documented in the contract. This allows us to establish a clear understanding of the expected timeframe for project delivery.
My standard hours of service are from 09:30 to 16:30hrs. During these hours, I am fully available to address your needs and provide support promptly. However, I understand that certain circumstances may require work to be done outside of these hours.
I am open to considering requests for out-of-office hours work on a case-by-case basis. If you require assistance outside of my standard working hours, please let me know, and I will evaluate the feasibility and discuss the details with you.
My goal is to accommodate your requirements and provide flexible support while ensuring a healthy work-life balance. By discussing and agreeing upon any out-of-office hours work on an individual basis, we can ensure that your needs are met while maintaining an optimal level of service and commitment.
My Values – What you can expect from Real-time Virtual Assistance Services
1. Flexibility: I offer flexibility in terms of payment, allowing you to pay only for the minutes or hours worked and the specific services you need.
2. Affordable: There are no hidden fees associated with my services. You won't have to worry about paying employee taxes, benefits, or office equipment expenses.
3. Knowledgeable and efficient: With my expertise, you can trust that I will handle tasks effectively and efficiently, eliminating the need for micromanagement.
4. Full skill set available: I come equipped with a comprehensive skill set, eliminating the need for you to spend time and resources on recruiting and training.
5. Trustworthy and reliable: You can rely on me to never miss a deadline. I take responsibility for all work assigned by the client and ensure timely delivery.
6. Tailor-made service: I understand and accommodate your unique business needs and working style, providing a service that is perfectly aligned with your requirements.
7. Fully responsible: I take full responsibility for the work assigned to me by the client, ensuring its completion in a disciplined and focused manner, meeting all deadlines.
8. Open-minded approach: I maintain an open-minded approach, always ready to adapt and embrace new ideas and perspectives to better serve your needs.
9. Clear communication: I establish and maintain clear lines of communication, ensuring that we stay connected and well-informed throughout our collaboration.
10. Best solutions: I am dedicated to providing the best possible solutions to my clients, utilizing my skills and expertise to achieve optimal results.
11. Results-oriented service: My focus is on delivering results that meet or exceed your expectations, ensuring your satisfaction with the outcomes.
12. A sense of humor: I believe in fostering a positive and enjoyable working relationship, bringing a sense of humor to create a pleasant and productive environment.
At times of sickness absence or holidays, it may be necessary for an alternative team member to handle your workload to ensure deadlines are met. I will inform you of any necessary changes as quickly as possible, ensuring a seamless continuation of service.
What I expect from you.
· Prioritize politeness and courtesy in all interactions.
· Respect our core hours of work and ensure timely communication within those hours.
· Pre-arrange out-of-hours communications to accommodate specific needs or urgent matters.
· Establish and maintain clear lines of communication to foster effective collaboration.
· Provide me with all the necessary information and materials in a timely manner, enabling me to complete your work on time.
· Set realistic timeframes and expectations for project completion, ensuring a balanced workload.
· Uphold honesty and integrity in all aspects of our working relationship.
· Maintain professionalism in all interactions and representations of your business.
Honor payment terms and pay on time for services rendered
